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Contact Us
Need help? Have a question?
We're here to help! Our current hours of operation are 7:30 a.m. to 5:30 p.m. Monday through Friday, CST.
View Frequently Asked Questions
Select one of the following topics to see frequently asked questions and answers:
Ask a New Question
Click the button below to complete a form to submit your unique question to our account professionals.
Want to talk to a person?
Our call volume is typically highest from 9:30 am to 3:30 pm, which may help you plan the best time to contact our office. Having your 8-digit contract number and Purchaser or Beneficiary name ready will also help us better assist you with your account.
Every call is important and we are committed to assisting you as quickly as possible.
Toll Free Phone Number: 1-800-445-GRAD (4723), OPTION 2
Out of Country Phone Number: (512) 936-0666
Correspondence Address:
Texas Guaranteed Tuition Plan
P.O. Box 13407
Austin, TX 78711-3407
Mail Payments To:
Texas Guaranteed Tuition Plan
P.O. Box 12018
Austin, TX 78711-2018
Fax Number: (512) 475-0081
NOTE: Account
changes or cancellations cannot be accepted via email. Please view our General FAQs and forms available for download. You can direct any account change questions regarding an existing account to 1-800-445-4723,
select option 2.
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Log in to your Account to view:
- Account information
- Cancellation Status
- Payment information (including automatic payments)
- Distribution information, including enrollment verification letters
- Transaction history
- Change your password
- Update mailing address, e-mail address or phone number
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